RETURN POLICY: 

We are allowed to return an order once for an exchange of size/style without penalty from the manufacturer, but this does require you pay shipping back for exchange.  We pay to have the replacement shipped to you.  There is a 15% restocking fee and possible shipping fees for any further exchanges.  If a product is returned for any reason other than warranty problems or first exchange of size, there is a 15% restocking fee. Shipping fees are non-refundable unless we made the mistake or it's a warranty return. 

If a return is necessary, please contact us by email at customerservice@boots99.com so we can furnish  a RETURN AUTHORIZATION number to place on the package and the address to which the merchandise is to be returned.  Be sure and include your name, manufacturer and style and the email address you used on your original order so we can locate you in our system.  If the merchandise is returned without a return authorization number, it could be refused by the manufacturer and returned to you postage due.  So please, email for a RA number.  Normally, this is a very smooth process, the only snags we have had  were because packages arrived at the manufacturer's facility without a return authorization number. Credit is not issued until merchandise shows up as "returned to inventory". If you have any questions or concerns, just email us and we’ll help in any way we can.

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